Return & Refund Policy – GoCommerceX.com (Website Services)
Last Updated: 12 August 2025
At GoCommerceX, we are committed to delivering high-quality website design, development, and related digital services. Since our work involves time, expertise, and custom solutions, our refund policy differs from physical goods.
1. Project Deposits
All projects require an upfront deposit to secure your booking and start work.
Deposits are non-refundable once work has commenced, as resources and time are allocated to your project.
2. Cancellations
If you cancel before any work has started, you may be eligible for a refund of your deposit minus any administrative fees.
If you cancel after work has started, no refund will be issued for the deposit, but any unused portion of post-deposit payments may be refunded at our discretion.
3. Milestone Payments
Payments are structured around project milestones.
Once a milestone has been completed and approved, payment for that milestone is non-refundable.
4. Completed Work
Due to the nature of digital services, once a project is delivered or marked as completed, no refunds will be issued.
If you are dissatisfied, we encourage you to communicate concerns during the revision stages.
5. Revisions & Changes
Your project includes the number of revisions stated in your package.
Additional revisions or changes outside the original scope may incur extra fees. These fees are non-refundable once work begins.
6. Exceptional Circumstances
Refunds may be considered only in the event that:
We fail to deliver the agreed service within the stated timeframe and have not communicated reasonable delays.
The service delivered is substantially different from the agreed project scope.
7. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
📧 support@gocommercex.com
🌐 https://gocommercex.com